FAQ

Can I return an item?

Any unwashed, unworn items may be returned within 30 days of your purchase date. Please print and fill out the RETURN FORM and send it with your package.  Please do not send back any items that have been worn, used or washed as we will be unable to process your return. Once we have received your unused item your return will be processed within 3-5 business days. Your will be refunded in the method of initial payment. You should expect to see the refund within 5-10 days. If you do not see your refund within that time please contact us. Please send all returns to:
Citrus and Lemon
4698 Holladay Blvd
Holladay UT 84117

ALL SALE ITEMS ARE FINAL SALE and will not be accepted as returns.

PROMO code items are returnable as long as they meet the above criteria. Unfortunately promo codes can not be applied to previously purchased items.

Faulty or damaged items may be returned. Please email a picture of any damaged items to info@citrusandlemon.com within 10 days of receiving your item.

 

Can I exchange an item?

Any unwashed, unused, unworn item may be exchanged for a different size. Many items sell out quickly. If you need a new size please order it as soon as possible and send back your original item. We will try to process your return as soon as possible, but would like to ensure you get the size you need before it sells out.

 

Do you have a physical store?

Kind of! We sell many of our dresses through Meier's Pharmacy in Utah. You may return your items in person should this be more convenient. It is located at:
4698 Holladay Blvd
Holladay UT 84117

 

How soon will my package arrive?

As soon as you place your order we will try and process it within 2-3 business days. Once shipped items within the US generally take within 2-4 days to arrive. You should receive a confirmation email along with a tracking number allowing you to follow your items. Please note that it can take up to 24 hours for any tracking information to show up.

 

How much does shipping cost?

All items shipped within the US are eligible for FREE SHIPPING!

 

Do you ship internationally (outside of the US)?

We do ship outside of the US, but unfortunately free shipping does not apply to these items.  Shipping can cost $12 or more depending on how much you order and the type of shipping.  When you proceed to checkout, there will be multiple options for shipping and will show you the price option.  You may have to pay to pick up your package too have some customers have had to.  All of these fees depend on where you are located.  You can also contact us at info@citrusandlemon.com and we will be happy to give you an estimated cost of shipping to your country.

 

How do I know my size?

We will do our best to provide you with the measurements of bust and shoulder to hemline. We are always happy to do our best to try and direct any further questions you have. We understand not all dresses follow the same sizing and thus please send any questions to info@citrusandlemon.com.

Sizing

What is your size?

Bust:
Wrap the tape measure around your chest and measure your entire bust. Measure the bust line at the fullest part of your chest. Pull the tape as tight as you can without changing the shape of your breasts. While you are being measured, your arms should be at your side and relaxed

Waist:
Start at the top of your hip bone, then bring the tape measure all the way around, level with your belly button. Make sure it's not too tight and that it's straight. Don't hold your breath while measuring.

Length:
Measure from the top if your shoulder to where you want the dress to land. This can vary among women depending on their preference.