Returns and Exchanges

We are happy to take back any unworn and unwashed item(s) for a full refund within 21 days of the date your order was placed. *Please print and fill out the return form and send it with your return.  The 21 days is firm, please send it back as soon as possible. If items are received after 21 days your return will not be processed and will be returned to the sender. Please do not attempt to return items that do not meet our return criteria as a return will not be processedAs a reminder, all sale items are final, nonrefundable and nonreturnable.

 

Link to :  RETURN FORM

 

All returns should be sent to:

Citrus & Lemon 

4698 Holladay Blvd  

Holladay UT 84117

  

If you are local to Utah you may return your item in person. Your return will be processed within 1-2 days upon dropping off your items. 

Shipping costs for returns will not be refunded. 

We will not be responsible for any packages returned or lost in shipping. We highly recommend purchasing insurance and keeping track of your tracking number. 

All shoes must be unworn and returned in their original box. Do not tape or alter the box. The box must be protected during shipping. If boxes are returned with tape or labels on them a return will not be processed. 

Please be careful when trying on clothes. We love make up, but our clothes don't! Any clothes sent back with make up on them will be returned to sender and a refund will not be processed. 

*ALL RETURN ITEMS MUST BE UNWORN AND UNWASHED

*PLEASE NOTE ITEMS MARKED ON FINAL SALE ARE NOT ELIGIBLE FOR RETURN

*ONLY ITEMS PURCHASED WITHIN 21 DAYS ARE ELIGIBLE FOR RETURN

 

 

REFUNDS: Once your return has been received and inspected, we will be happy to provide a refund in the form of your original method of payment. This usually takes a few days (3-5) for your credit card company to process the return. If there are any problems with the refund please contact us at info@citrusandlemon.com

 

EXCHANGES: We are always happy to exchange a size, unless it is FINAL SALE. If you need to exchange an item, we recommend ordering the new size immediately and then contacting us via email ( info@citrusandlemon.com). We will send you a returning shipping tag. Once we receive your item we will refund your money for the new item. Please follow this process as we will not provide any refunds for items shipped back independently, even when an exchange is involved. 

 

DAMAGED ITEMS: All damaged items must be reported within 5 days of receiving the item to be eligible for a refund or replacement. Please send a description of the damage along with pictures to info@citrusandlemon.com

Sizing

What is your size?

Bust:
Wrap the tape measure around your chest and measure your entire bust. Measure the bust line at the fullest part of your chest. Pull the tape as tight as you can without changing the shape of your breasts. While you are being measured, your arms should be at your side and relaxed

Waist:
Start at the top of your hip bone, then bring the tape measure all the way around, level with your belly button. Make sure it's not too tight and that it's straight. Don't hold your breath while measuring.

Length:
Measure from the top if your shoulder to where you want the dress to land. This can vary among women depending on their preference.